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Appeals & Complaints

We take our work seriously. What you have to say about your experience with us, our professionalism or services allows us to improve and maintain high standards.

Definitions

Complaints

A formal complaint from a Measured Entity against BM RATING AGENCY (PTY) LTD Solutions regarding the manner in which any aspect of the verification has been dealt with.

Appeals

A difference between the score a Measured Entity feels it’s entitled to, based on the information provided prior to the verification decision, and the score awarded the Measured Entity by the Technical Signatory.

Information Requests

A request for information regarding the verification process or supporting documentation substantiating a score, from a Measured Entity or a third party unrelated to the verification, but reliant upon the certificate issued by BM RATING AGENCY (PTY) LTD Solutions.

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Complaints and Appeals Process

30 Day Window

All complaints and appeals will be resolved within 30 days of receipt.

Form Submission

All completed CAI forms should be sent via email to info@bmrating.co.za

Acknowledgement

The External Expert will acknowledge receipt of the complaint, appeal or information request to the complainant.

Form Review

The CAI is reviewed in order to determine whether an independent person is required to conduct the investigation.

Independent Investigation

Appeals and Complaints to be investigated by an independent person.

Exclusion

The verification analyst and technical signatory that conducted the original on-site and review will not be involved in the investigation of a complaint or appeal.

Express Permission

Written permission to hand the file/information to the External Expert will be obtained from the Measured Entity.

Implementation

The External Expert assigned to investigate the CAI will acknowledge receipt of the request by signing the Investigation and Implementation.

We invite you to partner with us in achieving your B-BBEE goals and unlocking new opportunities for growth. Together, we can navigate the complexities of B-BBEE certification and position your business for long-term success in an increasingly competitive market.

  • Telephone No.: 011 318 3159
  • Verification Analyst: 076 502 9278
  • Technical Signatory: 081 047 5850
  • Office Address: 113 Pelargonium Street, Midrand, 1685
  • Trading hours: Mon – Fri (8:00AM – 4:30PM)